Voids Officer
Location: Norfolk (Field-based)
Salary: £51,400
Hours: 37 per week, Monday–Friday
Contract: Permanent
About the Role
We are seeking an experienced Voids Officer to lead and manage a large trade team within our clients Direct Labour Organisation (DLO). This role is pivotal in delivering a high-quality void refurbishment programme, ensuring empty homes are brought up to standard efficiently and cost-effectively. You will oversee day-to-day operations, manage budgets, and drive continuous improvement across the voids service.
Key Responsibilities
Manage and coordinate a large in-house trade team (16+ staff) to deliver void works.
Conduct full property surveys (pre- and post-inspections) and specify required works.
Ensure compliance with health and safety legislation and foster a positive safety culture.
Monitor performance, budgets, and quality standards to achieve value for money.
Resolve complaints and contractual issues effectively.
Prepare estimates, tender documentation, and manage works orders.
Drive innovation and continuous improvement within the voids service.
Participate in the out-of-hours management rota (including weekends).
What We’re Looking For
Strong organisational and leadership skills with the ability to manage a busy, reactive workload.
Excellent communication and problem-solving abilities.
Commercial awareness and sound judgment in decision-making.
Experience managing voids and repairs services to a high standard.
Proven track record of leading multi-disciplinary teams in a complex environment.
Knowledge of housing legislation, health and safety regulations, and best practice.
Qualifications & Requirements
HND in Building Construction/Surveying or equivalent.
Professional qualification (e.g., CIOB or RICS) desirable.
NEBOSH Certificate or similar in Health & Safety desirable.
Full UK driving licence and business-use insurance.
What's on Offer
Competitive salary.
25 days annual leave (rising to 30 days over 5 years).
Generous pension contribution.
Access to employee rewards and discounts.
Training and development opportunities.
Autonomy to make decisions and deliver results.