Repairs Officer
Salary: £44,109 – £46,444
Location: Norfolk (Field-based)
Hours: 37 hours per week | Monday–Friday
Contract Type: Permanent
A leading social housing provider is seeking an experienced Repairs Officer to join their growing Maintenance team. This is a key role in ensuring high-quality, customer-focused repairs and maintenance services across their housing stock.
As an integral part of the repairs and maintenance function, you will oversee day-to-day management of contracted repairs, drive service improvements, and ensure homes are safe, well maintained and delivered to a consistently high standard.
The Role
Manage the daily performance of external repairs contractors, ensuring high-quality, timely and cost-effective delivery.
Undertake surveys on properties, specify works, raise orders and monitor progress through to completion.
Provide strong budget oversight, using data and insight to drive value for money and continuous improvement.
Carry out pre and post-inspections, health & safety audits and quality checks to ensure compliance and high standards across all works.
Support the delivery of an efficient repairs service, contributing to strategic planning and operational improvements.
Handle complaints, legal disrepair matters and enquiries professionally, ensuring positive outcomes for customers.
Prepare estimates, valuations and documentation, and support contract meetings and negotiations.
Manage and develop an Apprentice Surveyor, promoting high performance and professional growth.
Contribute to maintaining a best-in-class repairs service, helping to achieve top-quartile performance across key metrics.
Take part in an out-of-hours management rota (including some weekend work).
About You
Strong organisational skills with the ability to manage a busy, reactive workload.
Excellent communication skills and the ability to build productive contractor and internal relationships.
Experience managing repairs or voids services within a social housing or similar environment.
A solid understanding of building construction, repairs and maintenance.
Experience in performance management, service improvement and budget oversight.
Qualifications & Requirements
HND in Building Construction, Building Surveying or related discipline – essential.
Professional qualification (e.g., CIOB, RICS) – desirable.
NEBOSH Certificate or equivalent in Health & Safety – desirable.
Full UK driving licence and access to a vehicle with business-use insurance.
What’s on Offer
Competitive salary
25 days annual leave, rising to 30 with service
Generous employer-contributed pension
Access to a reward and benefits platform
Full training, support and tools to excel in your role
Autonomy and trust to make decisions and shape outcomes
Opportunities to develop transferable skills and progress internally