Permanent or Temporary | Full Time (37 hours per week)
Rate: £25 - £30 per hour (Depending on Experience)
Salary: £32,597 – £36,363 per annum
An opportunity has arisen for an experienced Housing Policy, Performance and Complaints Officer to join a public sector housing service on a permanent or a temporary basis.
The successful candidate will support the delivery and continuous improvement of housing services by leading on the development and review of policies, strategies and procedures. You will play a key role in collecting and analysing performance data, enabling the service to monitor outcomes and drive improvement. In addition, you will oversee and administer the housing complaints function, ensuring effective and timely resolution.
Key Responsibilities:
Research, develop and review housing policies, strategies and procedures
Collect, analyse and report on performance data across housing services
Support service improvement through evidence-based recommendations
Manage and administer the housing complaints process
Communicate complex information clearly to a range of stakeholders
Essential Requirements:
Degree (or equivalent) in a relevant subject
Knowledge of current housing issues and social housing
Experience in policy development, performance management or complaints handling
Ability to manage multiple priorities and work flexibly
Strong analytical and communication skills
Highly motivated, organised and able to work independently
Benefits:
Generous annual leave entitlement (increasing with service)
Flexible working arrangements
Employee wellbeing and lifestyle benefits
Free on-site parking
This role would suit a proactive housing professional looking to make a meaningful impact within a forward-thinking public sector organisation.
For further information please contact us on 0121-582 0736 or email your CV via this site