Repairs and Maintenance Manager
Salary: £63,222 per annum
Location: Norfolk (Hybrid / Field-based)
Hours: 37 hours per week, Monday to Friday
Contract: Permanent
About the Role
Our client is looking for a driven and experienced Repairs and Maintenance Manager to lead a high-performing in-house team delivering exceptional services to residents.
This is a pivotal leadership role within the wider Maintenance team, responsible for ensuring a top-tier repairs and maintenance service that achieves top-quartile performance nationally. You’ll provide strategic direction, oversee budgets, manage staff and contractors, and drive continuous improvement across all aspects of the service.
Working closely with the Directorate, you’ll play a central role in developing and delivering the organisation’s long-term DLO business plan, shaping the future of property services, and embedding a culture of quality, safety, and customer focus.
Key Responsibilities
Lead, manage, and motivate a large in-house team of trade operatives and officers.
Oversee the delivery of all responsive repairs and maintenance, ensuring quality, timeliness, and value for money.
Develop, implement, and monitor strategies and performance frameworks to drive service excellence.
Lead on the financial planning and management of all delegated revenue and capital budgets.
Oversee procurement activities, ensuring contracts deliver the highest standards of service and compliance.
Monitor performance against key indicators such as first-time fix rates, repair completion times, and tenant satisfaction.
Promote a customer-first culture, ensuring residents’ voices are at the centre of all decisions.
Ensure robust health and safety compliance and promote a strong safety culture across the DLO.
Use performance data and insights to inform decision-making and continuous improvement.
Manage people-related issues including performance reviews, training, and development, fostering a supportive and high-performing team culture.
Contribute to strategic planning and the development of a 5-year DLO roadmap.
Be part of the out-of-hours management rota, including weekend cover when required.
About You
You’ll be an inspiring and commercially aware leader who combines technical expertise with a strong customer focus. You’ll have a track record of managing repairs and maintenance services within a large, complex organisation and be confident in delivering strategic improvements and operational excellence.
Essential skills and experience:
Proven experience managing a high-performing repairs and/or voids team.
Strong leadership and people management skills with the ability to motivate diverse teams.
Experience managing budgets, contracts, and performance targets.
Excellent organisational and problem-solving skills, with the ability to manage competing priorities.
Strong commercial judgement and understanding of value for money principles.
In-depth knowledge of housing repairs, maintenance, and relevant legislation.
Excellent communication and interpersonal skills, with a collaborative and flexible approach.
Desirable qualifications and experience:
Relevant degree or equivalent experience in property, construction, or housing.
Recognised technical qualification (e.g. HND in Building Surveying or CIOB membership).
Experience managing multi-disciplinary or customer service functions at a senior level.
Additional requirements:
Full UK driving licence and access to a vehicle insured for business use.
What You’ll Get in Return
£63,222 annual salary
25 days annual leave, increasing to 30 with service
Generous employer pension contribution
Access to staff reward and discount schemes
Professional development opportunities and ongoing training
Autonomy to make impactful decisions and shape service delivery
Supportive and collaborative working environment