Rent Arrears Officer - Covering Worcestershire Region
📍 Hybrid Working (2–3 days in the office)
💰 Salary: Up to £33,000
🕒 Full Time | Permanent
Karter Thomas is proud to be working with a respected housing provider deeply embedded within the local community to recruit an Rent Arrears Officer.
This is a fantastic opportunity to join an organisation that genuinely makes a difference—supporting customers, sustaining tenancies, and promoting financial wellbeing across its communities.
The Role
Reporting to the Team Manager, you will take ownership of rent accounts and play a key role in maximising income collection while supporting customers to sustain their tenancies.
You’ll be responsible for managing arrears, taking appropriate legal action where necessary, and providing practical advice to customers around debt, benefits, and financial inclusion.
Key Responsibilities
Manage rent accounts across a variety of tenures, ensuring arrears are effectively controlled
Take appropriate action to recover debts including rent arrears, recharges and service charges
Initiate and manage legal proceedings, including preparing court documentation and attending hearings
Liase with external agencies such as Local Authorities and the Department for Work and Pensions
Provide advice and support to customers on welfare benefits, budgeting and financial inclusion
Make referrals to specialist money advice and support services where appropriate
Work collaboratively with internal teams to address wider tenancy issues such as safeguarding or anti-social behaviour
Maintain accurate records and ensure all actions are completed in line with policies and procedures
About You
We are looking for someone with a strong understanding of income recovery within a social housing environment and will have strong knowledge of housing legislation and financial inclusion.
What’s on Offer
Competitive salary up to £33,000
Hybrid working (2–3 days in the office)
Opportunity to work for a community-focused organisation making a real impact
Apply today or contact Karter Thomas for more information.